Happy Customer & Social Responsibility
On every e-commerce brand and retail brand, consumer loyalty and satisfaction ought to be at the highest point of their needs. A satisfied client won't just urge others to work with you, yet will likewise recommend you to their loved ones. No one can really tell when somebody could be the game changer if your business brings in cash that day. That is the reason it's essential to blow away what's generally anticipated of you while managing clients and clients.
E-Okie is an eCommerce company that values social responsibility. We are committed to making the world a better place, one customer at a time. Our aim is to provide more benefits for customers. We have created an AI-based customer service system called E-Okie, which can answer customer queries in real-time and provide them with the best possible service.
Social Responsibility
E-Okie is one of many companies that want to be socially responsible. We do not only focus on profits, but we also aim to improve lives as well. This should be possible by rewarding our local area or supporting a reason here and there. As a web-based business organization, E-Okie believes its clients should have a positive involvement in us. This incorporates ensuring they are happy with their buy.
The Social Responsibility of a brand is what differentiates them from the competition. It is what makes us stand out. It is what makes people remember us and it is what makes people come back to our store.
This section discusses the importance of social responsibility in e-Okie's business strategy, and how we are working to make a difference in our community.
Objective
The objective of our social responsibility is to win customers' trust by adding the social responsibility aspect to the E-commerce model. To become a trusted brand not only by offering free products but also by giving social value. It is very important to know that customers will be more loyal if they can see your concern for society and the environment. It is an effort to build a long-term relationship with customers rather than short-term profit maximization.
As an e-Commerce brand, we want to take responsibility for our community. We understand our role in any modern society is important. Our first objective to achieve our main goal is how we handle each customer request.
Definitions
- Corporate Social Responsibility (CSR) - Corporate social responsibility (CSR) is a form of corporate self-regulation integrated into a business model. CSR policy functions as an organization's conscience, but also as a tool to achieve competitive advantage and public legitimacy.
The concept, or ideal, behind CSR is that businesses should work to benefit society as a whole in addition to their shareholders. If done right, CSR can improve a company's image and even boost sales.
- CSR Activities - Corporate social responsibility (CSR) is a way for a company to consider its impact on stakeholders including, customers, employees, shareholders, communities, and suppliers. CSR activities are guided by ethical principles but allow companies to strategically balance profit with the public interest.
- CSR Proposals- The concept of the CSR proposal is fairly straightforward, business leaders decide to put a portion of their profits towards philanthropic efforts.
- CSR Rules - CSR rules help in making culture in an organization that spotlights on consumer loyalty. We make stages where we gather input and use everything as an approach to further develop our services persistently.
Purpose
Social obligation is significant for an online business brand since it permits us to make a reliable client base. Our clients are generally either bustling experts or understudies with a brief period to shop. They depend on us to convey their things at home somewhere around 24 hours, so they can return to work or study. We believe our clients should have a real sense of reassurance about shopping on the web through us.
We likewise believe they should realize that we care about them as people, not similarly as customers. That's why every time they shop with us, they can choose from a list of charities where their money will go when they check out.
Process
We comprehend that we are not simply selling an item. As far as we might be concerned, it is tied in with building a relationship with our clients. We offer significant support, an incentive for cash, and foster confiding in business associations with our clients all over India. Our client service group works 24x7 to guarantee that your it is pretty much as advantageous as conceivable to shop insight.
Our Approach To Implementation
In order to deliver quality services to customers, we have streamlined our business processes. This has helped us serve our customers at a faster pace with no compromise on product quality. We have also set up multiple sales channels such as online retail stores and call centers that help us cater to customer needs in an efficient manner. Our team is committed to delivering superior value to all stakeholders including customers, employees, suppliers, and investors.
Our Happy Customers
Our Customers are consistently with us, on the grounds that our services are promptly accessible for each age bunch. We at E-Okie, take pride in the fact that we have a very happy customer base. We believe that it is because of our commitment to providing the best customer service possible. Our customers are always at the center of what we do, and we work hard to make sure that they are happy with their purchases.
We know how important it is for businesses to have happy customers. Happy customers are more likely to return and buy from you again in the future. And they will also tell their friends about you too!
We cover all regions with regards to eCommerce, so everybody can involve in our services however much they need to be! For this reason, we have happy customers who continue to return over and over. They know that we're here to help them in any capacity conceivable, regardless of whether they need help beyond what we offer straightforwardly.
E-Okie Customer Support
We furnish our clients with every minute of everyday support on all channels, including live chat support or a toll-free customer care number. Our client support agents are educated and continuously ready to assist you with observing what you really want.
Our customer service software company has been in the industry for over a decade. We have accumulated experience and expertise in the field and they are now one of the best companies out there.
Top-notch User Experience
The online shopping experience that our clients have with us is top-notch. We offer fast shipping, simple returns, and a basic purchasing process that guarantees you know the exact thing you are requesting from us.
We love hearing from our clients! If you have something great to say about your new buy or whatever else, we might want to hear it! On every item page, there is a review box for client feedback. It's a simple way for you to rate your involvement in us.
Hassel-free and Secured Transaction
At E-Okie, we accept your shopping experience ought to be without bother. Along these lines, we have found a way to guarantee that it's simple for you to make a buy. All you want is a charge or Mastercard. We acknowledge all significant cards including Visa, MasterCard, American Express, and Maestro. You can likewise pay to utilize net financial choices like Paytm Wallet, Citrus Pay, and so on.
E-okie is a secured transaction system that is designed to make the buying process more secure and hassle-free. We provide a two-factor authentication system for the users to make sure that their data is safe from any unauthorized access.
On-time Delivery Commitment
Our obligation to you is to deliver your product to you on schedule. We offer 100% delivery assurance. We offer free delivery at times (T&C applies). Delivery charges are determined in view of the area, weight, and size of the request. Sometimes, extra delivery charges might apply for far-off regions where messenger administration is inaccessible.
You will be advised by means of email assuming there are any additional charges applied. If it's not too much trouble, note that we don't transport to P.O. boxes or APO/FPO addresses as of now, because of safety reasons.
Outstanding After-sale Services
An e-commerce brand should always focus on pleasing its customers, which is why we make sure to provide them with top-notch customer service. With the help of our after-sale services, you can always feel peace of mind.
We provide various kinds of after-sale services that will help you to make your life easier and more comfortable. We offer a variety of different services that are aimed at providing you with a range of options for your specific needs. We provide free shipping for all products sold on our site, as well as a 60-day money-back guarantee for all electronics and household appliances. If you aren't happy with your purchase, let us know within 60 days, and we'll refund you 100%! (Terms and Conditions may apply).